Refund policy

Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (Merch my Day GmbH, Ludwig-Erhard-Allee 31, 33719 Bielefeld, Germany, support@merchmyday.de, Phone: +49 163 4823314) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory. You can also electronically fill out and submit the sample withdrawal form or another clear declaration via our website at https://www.voclainclothing.com/. If you use this option, we will immediately send you confirmation of the receipt of such withdrawal (e.g. by email).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including the delivery costs (except for the additional costs arising if you chose a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received your notice of withdrawal from this contract. For this refund, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the returned goods or you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

– To Merch my Day GmbH, Ludwig-Erhard-Allee 31, 33719 Bielefeld, Germany, support@merch-my-day.de
– I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
– Ordered on ()/received on ()
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if this form is notified on paper)
– Date
(*) Delete as appropriate.

Return Labels
Without prejudice to your statutory rights, we provide you with free return labels for your return. If you use these return labels, the return shipment is free of charge for you. The return label will be sent to you by email. A link to download the return label will be provided. You can drop off the return parcel at a designated parcel shop of the respective shipping provider in Germany.